Frequently Asked Questions

FAQs

Below you’ll find the questions we get asked most about our products and services.

We hope you find the answer you are looking for, but always feel free to drop us a message with any questions you may have. We are committed to ensuring you stay informed during this process.

If you get to the bottom and still have a novel question, you can also fill out the form below and we’ll get back to you and fill the gap in our FAQ! 

The Rustic Bar Company Logo

Our bar prices differ depending on the size and features you have in mind. As a guided there are quotes for the basic bars available on the bespoke garden bars page. From there you can add spinning wheels or flashing lights and we can build you a quote around it.

You are always welcome to drop us a message and ask for a no obligation quote for a bar based on your specification. We don’t bite, I promise!

Yes! Where possible, delivery is done by us, within a reasonable distance from Surrey. We enjoy seeing our bars go to new homes and meeting the people we have been collaborating with in person. The delivery charge will be discussed in advance during the planning stage. 

Alternatively, if this is not suitable, we can arrange delivery with a courier with pricing dependent on location and product.

We deliver your bar direct to you, hassle free, and will be on hand to place it. However, we always ask customers in advance of ordering their product to consider the route we will have to take to place it. Measure any gates or doorways and provide these dimensions to us in advance. This will effect the size of the build.

Please be wary of anything that could be damaged during delivery e.g. wallpaper, doorways etc. as we are not liable for any damages

Of course! We will be happy to accommodate you. We offer a service to deliver your bar in pieces and assemble it at location. 

Get in touch with us and we can arrange a game plan for delivery and assembly.

With any natural wooden garden furniture some care must be taken to maintain it. We advise you carry out any maintenance during dry weather and consider storage solutions for adverse weather conditions. To keep it looking its best, we recommend using barrettine oil. 

Yes! All of our builds are treated and suitable to stay outside.

Of course! All our pieces are suitable for painting or you can request it as part of your initial order.

If you’d like any suggestions on our favorite brands, we’ll be happy to share “trade secrets”.

Our builds will either be delivered fully assembled or will be assembled upon delivery, depending on access arrangements. So don’t worry, there will be no need to dig out your hammer!

Of course! Whether you’re looking for a sturdy garden table to go with chairs you already own or you just want some smart wooden benches to lounge on, we design our builds just for you!

It depends. I know the most frustrating answer to get but it really does! It depends on a lot of things such as the size of the build or the amount of additional features. Don’t forget each bespoke piece is made from scratch to your dream specification.

But don’t worry we will arrange this with you upfront and will endevour to get you as accurate an estimate date as possible.

We our based in Staines, just on the outskirts of Surrey. We enjoy delivering the bars ourselves and where reasonable we will pack up a picnic lunch and travel to you. 

Alternatively, we can arrange a courier to deliver your order to you.

If you have any concerns about delivery do get in touch!

 

Didn't find the answer you were looking for? Get in touch with us and we will endevour to answer all your queries!
Louise Yearwood - Co-Founder of the Rustic Bar Company
Louise Yearwood